Privacy Policy

1. Introduction

Droid Rooter ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy applies to all users of our website and services, including customers in the United States, European Union, and other regions. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU residents.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number
• Device Information: Device model, brand, Android version, IMEI (when necessary for service)
• Service Information: Details about requested services and modifications
• Communication Records: Messages, emails, and support conversations
• Payment Information: Billing address and payment method details (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent on site, referral sources
• Cookies and Tracking: Information collected through cookies and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Providing Android rooting and modification services
• Communicating about your service requests
• Technical support and troubleshooting
• Processing payments and managing accounts

3.2 Business Operations

• Improving our services and website functionality
• Analyzing usage patterns and customer preferences
• Preventing fraud and ensuring security
• Complying with legal obligations

3.3 Marketing and Communication

• Sending service updates and important notifications
• Marketing communications (with your consent)
• Newsletter and blog updates (if subscribed)

4. Legal Basis for Processing (GDPR)

For EU residents, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interest: Improving services, security, and business operations
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email and communication services
• Website hosting and maintenance
• Analytics and performance monitoring

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations
• Protection of our rights and property
• Prevention of fraud or illegal activities

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data transmission and storage encryption
• Access Controls: Restricted access to personal information
• Regular Updates: Security systems and software updates
• Staff Training: Privacy and security awareness training
• Incident Response: Procedures for handling security breaches

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Service Records: Email, device model, software version, and service requirements are retained for 30 days after service completion
• Communication Records: WhatsApp, Telegram, and email communications retained for 30 days for support purposes
• Contact Information: Deleted after 30 days unless you request ongoing support
• Legal Requirements: No data shared with third parties - all information kept confidential

8. Your Rights (GDPR)

If you are an EU resident, you have the following rights regarding your personal data:

8.1 Access and Portability

• Right of Access: Request copies of your personal data
• Data Portability: Receive your data in a structured, machine-readable format

8.2 Correction and Deletion

• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data

8.3 Processing Restrictions

• Right to Restrict: Limit how we process your data
• Right to Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

9.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

9.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes and codes of conduct

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Supervisory Authority

EU residents have the right to lodge a complaint with their local supervisory authority if they believe their data protection rights have been violated. You can find your local supervisory authority contact information on the European Data Protection Board website.