Plain-language policy covering what we collect, how we use it, and how we keep your information private
during a remote Android IT support session. We use Cloudflare Web Analytics (no cookies, no Google Analytics)
and we do not sell or share your data.
Information We Collect
We collect the minimum information needed to provide remote Android IT support. This typically includes: your name (or chosen handle), your email address if you provide one, the device model and Android version we are working on, photos or screenshots you send us, and a description of the issue.
Communication happens primarily on WhatsApp and Telegram. Those messages live on the WhatsApp/Telegram platforms under their own privacy policies; we do not export or store conversation transcripts on our own servers.
During a job we may temporarily handle technical artifacts such as device serial numbers, IMEI, build fingerprints and log dumps. These are used only to perform the requested service and are deleted from our workshop machines after the job is closed.
How We Use Information
Information is used solely to provide the service you have requested — diagnose the problem, perform the fix, and confirm the result with you.
We do not sell, rent, trade, or otherwise share your information with third parties for marketing purposes. We do not maintain mailing lists for unsolicited promotion.
We may retain a brief, anonymized record of completed jobs (device model, country, problem type, turnaround time) for quality and case-study purposes — the kind of figures you see on our portfolio page. No personally-identifying information is used in those records.
Remote Access Sessions
When a job requires us to see your device, we use screen-share — we observe what is on your screen at the time. Screen-share is visual only: we cannot reach into your phone through it. We do not download files, photos, contacts, messages or app data from your device during screen-share.
Where ADB, Fastboot or recovery-mode access is required (e.g. for FRP bypass, custom ROM install, or bootloop recovery), commands are limited strictly to what is needed for the agreed job. We will tell you what each significant command does before running it, and you can end the session at any moment by unplugging the device or closing the chat.
We never ask for your Google account password, banking-app credentials, or two-factor codes for personal accounts. If you ever see such a request claiming to be from us, treat it as an impersonation attempt and contact us via WhatsApp +880 1748 788939 to verify.
Analytics
This site uses Cloudflare Web Analytics. Cloudflare Web Analytics is privacy-first by design: it does not use cookies, does not fingerprint visitors, does not collect personal data, and does not track you across other websites.
We use Cloudflare’s aggregated metrics (page-view counts, popular pages, referrer domains, country-level traffic) to understand which content is useful and where to invest writing effort. None of that data identifies individual visitors.
We do not use Google Analytics, Facebook Pixel, or any other third-party advertising or tracking script on this website.
Cookies
This is a static website and does not set cookies of its own. The site does not have user accounts, login sessions, shopping carts or other features that would require cookies.
If you embed external content on a page (for example, a video from another platform via a future blog post), that external provider may set its own cookies inside their iframe. We avoid those embeds where possible and will note any exceptions clearly on the page in question.
Third-Party Links
Blog posts, guides and reference pages on this site sometimes link to external resources — official OEM developer documentation, well-known Android tooling projects (Magisk, LineageOS, GrapheneOS), reputable forums, and so on. Once you click an external link you are subject to that website’s privacy policy and terms.
We pick external links carefully and review them periodically. If you spot a broken or stale link, please let us know on Telegram @DroidRooter and we will fix it.
Contact for Privacy Requests
If you would like us to delete information you have shared with us, confirm what we hold about you, or have any other privacy-related question, contact us on Telegram at @DroidRooter or by email at hello@droidrooter.com.
We aim to respond to privacy requests within seven days. There is no fee for reasonable requests.
Privacy Question?
Reach out on Telegram or by email any time — we’re happy to clarify or honour data requests.