Terms of Service

About these Terms

These Terms are an agreement between you and Droid Rooter ("we", "us", "our"), operated from Bangladesh by the Droid Rooter team. They apply to our website, to every service we offer or may offer in future, and to every app, tool, script, licence, plan or other software we publish or distribute, now or later. We call the first group the "Services" and the second group the "Software". By using the site, asking for a quote, paying us, installing or activating Software, creating an account, or starting a remote session, you agree to these Terms, to our Privacy Notice and to our Refund Policy. If you do not agree, please do not use the Services or the Software.

1. Summary

You must own the device and accounts we work on, or have the owner's clear permission, and we check this before risky work and may refuse it. You are responsible for what you do with our Services and our Software, and if you use either for anything illegal, the responsibility and the consequences are yours and not ours. Some of what we do carries real risk, and we explain it before we start and ask for your written approval before anything that cannot be undone. We quote first and we are paid after the work is done, and we never take advance payment for a service. The only exception is a deposit on custom development, which is stated in the written quote. You keep every consumer right that the law does not let you give up.

2. Who may use the Services and Software

You must be at least 18, or the age of legal majority where you live, and able to enter a binding contract. A parent or guardian may make a request for a younger person and accepts these Terms for them. You may not use anything we provide if the law bars you from doing so, including under sanctions or export-control rules. If you accept these Terms for a business, you confirm that you can bind it, and "you" then includes the business.

3. What we provide

We provide remote Android support and engineering: diagnosis, repair, configuration, recovery, customisation, automation, compatibility and testing setups, privacy and family-device configuration, and custom software development. Work is done over the internet through messaging, email and screen-share. We also build and distribute Software, some of it free, some of it supported by voluntary donations, and some of it sold as paid plans or licences. The exact scope of any job is whatever your written quote says, and the list of what we offer on our site is a description and not a promise that we will take every request.

We do not do physical or hardware repair, we do not work on devices or accounts that you do not own or control, and we do not provide anything whose purpose is to defraud, harass, spy on or harm another person. We may decline, pause or stop any job that we think is unsafe, unlawful or unlikely to succeed, and a quote does not oblige us to start.

Custom development is quoted separately with a written scope and estimate. If the scope and these Terms conflict, the signed scope controls for that project and these Terms govern everything else.

4. Ownership and authority verification

We only work on devices, accounts and data that are yours or that you are expressly authorised to manage. To keep the Services safe for genuine owners, and to avoid helping anyone take what is not theirs, we verify ownership before higher-risk work. Higher-risk work is any job where a mistake could help someone get into a device, account or data that is not theirs. That covers removing or bypassing device, account or activation locks, changing or repairing device identifiers, unlocking a device from a carrier, region or manufacturer restriction, recovering data from a locked or wiped device, account recovery, setting up monitoring or parental controls, and any modification of a device whose origin is unclear.

Verification can be as simple as a short live check during the session, and it can also involve a purchase receipt or invoice, a photo of the box or label, the device serial number or identifier, a screenshot showing the device is signed in to your account, or an explanation of how and when you obtained it. We ask for the least we need, and we ask you to hide anything unrelated, such as your address or national ID number, before you send a document. Our Privacy Notice explains how we handle these documents.

We may refuse, pause or cancel a job if verification is missing, inconsistent or unconvincing, if a device looks to be reported lost, stolen, financed, corporate-managed or locked for non-payment, or if something else about the request seems wrong. We may point you to the manufacturer's or carrier's official route instead. Where the law requires it, or where we reasonably believe a crime involving a device or account is under way, we may report it and cooperate with the police, the platform or the rightful owner.

Passing verification does not make you the lawful owner and does not move any responsibility from you to us. You promise that what you tell us is true, and if it is not, you are responsible for any loss or liability that follows.

5. Your responsibilities

You agree to give us accurate information about the device, the problem and your authority to ask for the work. You agree to back up your data where you can, and we tell you when a step may wipe the device and wait for your written confirmation in chat before we do anything irreversible. Keep your own passwords, codes and accounts under your control. We never need your banking credentials or the two-factor codes for your personal accounts, so please never send them, and treat anyone who asks for them in our name as an impersonator. Stay available during a session, tell us if the device state changes, follow the rules of your device maker, carrier and platforms and accept the consequences of changing them, and keep any key, licence or account we give you private and use it only on devices it is meant to cover.

6. Acceptable use

You may use our Services and Software only for lawful purposes and in ways that respect other people's rights. You must not use them to commit or enable fraud, theft, identity theft, impersonation or money laundering, to reach a device, account, network or service that you do not own and are not authorised to access, or to defeat a lock, ban, block, licence check or security control on something that is not yours or that you may not modify. You must not use them to deceive an identity, age, liveness or customer-verification check, a financial institution, an employer, an examination or proctoring system, a marketplace, or a platform whose rules you have agreed to, and you must not use them to create fake or misleading media of a real person or to pass off synthetic media as genuine in order to mislead. You must not use them to track, monitor or record another adult without their knowledge and consent, or to monitor a child in a way that the law forbids. You must not use them to cheat in a way that breaches a service's rules or harms other users, to evade a ban that was lawfully imposed on you, to spread malware or run attacks, spam or harassment, to infringe copyright, trademarks or other rights, to break export-control or sanctions laws, or to redistribute our Software, keys or licences. You must not disrupt, scrape, overload or reverse-engineer our site, Software or servers, except to the extent that the law allows you to do so regardless of this term.

Many of our tools have good uses such as testing, quality assurance, demos, education, research, content production and privacy. They are tools. You alone decide whether a particular use is lawful and permitted by the rules of the apps and services you point them at, and you alone are responsible for getting any permission you need.

7. Your responsibility for illegal or unauthorised use

This section is a core part of the agreement. You are solely responsible for every act that you carry out, direct or allow using our Services or Software, and for the legal and practical consequences of those acts, including anything that breaks a law, a court order, a contract, a platform's rules or another person's rights. We are not responsible for illegal, fraudulent, harmful or unauthorised use of our Services or Software by you or by anyone you let use them, or for what a third party does with a device, account, licence or output that you gave them.

You agree to defend, indemnify and hold harmless Droid Rooter, its owners, staff, contractors and partners against any claim, demand, fine, loss, liability and reasonable cost, including reasonable legal fees, that arises from your breach of these Terms, your misuse of the Services or Software, your false statements about ownership or authority, or your breach of any law or third-party right.

If we reasonably suspect misuse, we may, without prior notice and without a refund, stop work, withhold deliverables, revoke or suspend licences, devices, sessions and accounts, close your account, keep relevant records, and report to or cooperate with law enforcement, regulators, affected platforms and rightful owners. Nothing we say or publish is legal advice, so if you are unsure whether something is lawful where you live, ask a qualified professional before you ask us to do it.

8. Risks you accept

Modifying Android is powerful and can have side effects. Depending on the job, you may lose a manufacturer or carrier warranty or trip a hardware fuse that cannot be reset, lose data, face a factory reset or a bootloop, or in rare cases end up with a device that will not start again. Apps that detect root, unlocked bootloaders, emulators or modified systems, such as banking, payment, government, streaming and game apps, may refuse to run, limit features or suspend your account, and we cannot control how third-party apps and services react. Future updates to Android, to a manufacturer's software or to a platform's integrity rules may stop a working setup, and over-the-air updates may undo or break a modification. Some operations are restricted by law in some countries, and where a step is not lawful where you are, we will not perform it. By going ahead after we explain the risks, you accept them.

9. Quotes and payment

We quote in writing before we work, the accepted quote is the price you pay, and we do not add fees without your written approval. We do not take advance payment for services. You pay after the agreed work has been completed and you have been able to check the result, which is our pay-after-fix policy, and if we cannot complete a job you owe nothing. The only exception is custom development, where the written quote may ask for a deposit before work starts, with the balance due as set out in the quote. Software plans, licences and donations are different, because they give you access the moment you buy them, so those are paid at purchase.

We accept the payment methods shown on our pricing page and in your quote, which currently include PayPal, Wise, mobile wallets, bank transfer and cryptocurrency. We send payment details only when payment is due, and only through our official channels, so please pay only through links and accounts that we send you from WhatsApp, Telegram or contact@droidrooter.com. Prices are in USD or the currency in your quote. You are responsible for any tax, bank charge or exchange cost on your side, and where tax must be added, it is added by us or collected by the payment provider. Some purchases are processed by a payment provider acting as merchant of record, and that provider's terms apply to the purchase. Refunds and re-fixes are governed by our Refund Policy.

10. Our commitments and their limits

We give a free diagnosis on every enquiry, a written quote before work starts, a free re-attempt if our first attempt does not solve the agreed problem, a free re-fix within 30 days if the same problem we solved returns through no fault of yours, and no charge if we cannot complete the job. Refunds are covered by the Refund Policy and are at our discretion.

Figures such as our success rate, which is about 95 percent of jobs, describe our past results and are not a promise that your job will succeed. We do not guarantee results that depend on things we do not control, such as the condition of your device, third-party apps, services and servers, future updates, or what you do to the device after service. We are not responsible for hardware faults that existed independently of our work, or for data that was already overwritten, securely wiped or stored on failing memory.

11. Software, licences and accounts

When Software is offered to you, we give you a limited, personal, non-exclusive, non-transferable and revocable licence to install and use it on the number of devices that your plan or licence allows, subject to these Terms and to payment where payment applies. We keep all rights in the Software, names and logos. Open-source components stay under their own licences, which control for those components.

Paid plans are priced by period and device allowance as shown when you buy. Access is tied to your account and to the devices you register, and to run and protect the Software we can see technical status such as a device identifier, app version and last-seen time. Free trials and free features are offered to let you test the Software on your own setup before deciding to buy or donate. They are provided at our discretion, they may be changed or withdrawn, and testing them is your responsibility, because compatibility varies between phones, apps and versions, and Software that is in alpha or beta can behave unpredictably.

You may not share, resell or publish accounts, keys or builds, or go beyond the device allowance of your plan. Donations are voluntary gifts that support development and may unlock extra features for the email address you enter, and they do not buy a guaranteed level of service. We may update, change, suspend or discontinue Software or a feature at any time. If we discontinue something you have paid for during a period you paid for, we refund the unused part of that period. We may suspend or revoke access at once for non-payment, breach, security reasons or legal requirement.

12. Remote sessions and your data

During screen-share we see only what is on your screen, and we do not download or browse your files, photos, messages, contacts or accounts. Where we need to use developer or recovery tools on your device, we limit commands to what the agreed job requires, we tell you what significant commands do, and you can stop the session at any time. Our Privacy Notice explains what we collect and how long we keep it.

13. Intellectual property

You keep your data and content, and you allow us to process them only as far as needed to perform the Services and run the Software. We own the site, the Software, scripts, tools, firmware packages we assemble, documentation and brand assets, except for third-party and open-source material, and you may not copy, redistribute or resell them without our written permission. For custom development, the written scope sets out who owns the deliverables. Unless it says otherwise, you receive a licence to use the delivered code after full payment, and we keep our pre-existing tools, libraries and know-how.

14. Disclaimers and limits of liability

To the fullest extent the law allows, the site, the Services and the Software are provided as they are and as available, and we do not promise that they will be uninterrupted or error-free or that they will fit a particular purpose, beyond the commitments in section 10 and the Refund Policy. We are not liable for indirect, incidental, special or consequential loss, for loss of profit, revenue, business, data, goodwill or opportunity, or for loss caused by your breach, your misuse, false information, or the acts of third-party apps, platforms, carriers or manufacturers. Our total liability to you for any claim connected with a Service or Software is limited to the amount you paid us for that Service or Software in the 12 months before the claim arose.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence, and nothing removes a consumer right that cannot be waived.

15. Suspension, termination and survival

You may stop using the Services or Software at any time. We may suspend or end your access for breach, misuse, non-payment, security reasons or legal requirement, and we will tell you why unless the law or an investigation prevents us. When access ends, so do your licences, and amounts already due stay payable. Sections 4, 6, 7, 8, 14 and 16 survive termination.

16. Disputes and governing law

Please talk to us first. Most concerns are settled in one chat, we aim to reply within one business day, and we aim to resolve reasonable complaints within seven days. Before opening a chargeback or payment dispute, please contact us so that we can fix a real problem quickly, and be aware that we may give your payment provider the quote, chat records and delivery evidence for the job.

These Terms are governed by the laws of Bangladesh, and the courts of Bangladesh have jurisdiction, except that if you are a consumer you may also bring a claim in the courts of the country where you live where its mandatory consumer law gives you that right, and we will not ask you to give that right up.

17. General

We may update these Terms, and we will change the date above and tell you about material changes through the site or your usual contact channel. A change does not affect a job or purchase already agreed, unless the law requires it. These Terms, the Privacy Notice, the Refund Policy, your written quote or scope, and any notice shown with a piece of Software are the whole agreement between us on this subject. If a part of these Terms is found unenforceable, the rest stays in force, and not enforcing a right is not a waiver of it. You may not transfer your rights without our consent, and we may transfer ours as part of a business transfer. Neither of us is liable for delay caused by events beyond reasonable control. We publish translations for convenience, and if a translation differs from the English version, the English version prevails unless the law of your country requires otherwise.

Contact us on WhatsApp (the link on our contact page), on Telegram at @DroidRooter, or at contact@droidrooter.com.