Terms of Service — Droid Rooter

What We Offer

Droid Rooter provides remote Android IT support — software-side repair, configuration and recovery work performed over the internet via WhatsApp, Telegram and screen-share. Common services include FRP/Google account bypass, Mi Account removal, rooting (Magisk and KernelSU), custom ROM installation, firmware flash and bootloop recovery, performance tuning, data recovery, and IMEI repair where legally permitted.

We are software specialists. We do not perform physical hardware repair (screen replacements, battery swaps, motherboard work). If your device needs hardware service, we will tell you up-front and refer you elsewhere when we can.

What We Need From You

For most jobs we need: the device model and Android version, a clear description of the issue, photos or screenshots of any error, and a stable internet connection on the device or a nearby computer. Some jobs require USB-debugging to be enabled — we walk you through it.

You are responsible for backing up your data before service whenever possible. We will always tell you if a particular procedure is destructive (will wipe the device) and ask for explicit written confirmation in chat before starting any irreversible action. If a backup is feasible and you have not made one, we will recommend doing so first.

You confirm you are the rightful owner of the device. For FRP bypass, IMEI work, account-removal jobs and any unlock service, we may ask for proof of ownership (purchase receipt, original packaging, device-on-account confirmation, or other reasonable evidence). We will refuse any job we believe is for a stolen or unlawfully-held device.

What We Guarantee

A roughly 95% success rate across all jobs taken in the last 24 months — measured as the percentage of accepted jobs where the agreed problem was fully solved.

Free diagnosis on every enquiry. Free re-attempt if our first attempt does not solve the agreed problem. No charge if the service cannot be completed at all.

30-day free re-fix: if the same issue we solved returns within 30 days of the original job through no fault of yours, we re-fix it for free.

Written quotes locked in before any work starts. The price you accept is the price you pay — no hidden fees or surprise add-ons.

What We Don’t Guarantee

Hardware damage that is unrelated to our service — a battery that was already failing, a screen that was already cracked, or motherboard issues that were already present — is outside our scope and we do not accept responsibility for hardware failures that occur independently of our work.

Software issues that occur after you make changes post-service. If after we hand a device back working you install another modification, flash a different ROM, accept an over-the-air update we advised against, or change settings we configured, we cannot guarantee continued behaviour. We are happy to quote a fresh job to fix any new issue, of course.

Compatibility with future Android updates that have not yet been released. Things like SafetyNet/Play Integrity and banking-app behaviour can change with new Android versions or patch levels; we configure for the version on your device at the time of service.

Recovery of data that has been overwritten, securely wiped, or stored only in failed flash memory cells. Data recovery jobs always include a free pre-assessment to set realistic expectations.

Payment

Default policy: pay-after-fix. For most jobs you pay only after the agreed result is verified on your device.

For very simple, fast fixes (under ~30 minutes of work) we may ask for payment up-front to keep the workflow efficient. For complex multi-stage jobs (custom ROM with full setup, hard-bricked rescue, multi-day data recovery) we may ask for a partial deposit on quote acceptance with the balance due on completion.

Accepted payment methods include bKash, Nagad, Rocket, UPI, Paytm, PhonePe, Easypaisa, JazzCash, AED bank transfer, GBP via PayPal, USD via PayPal/Wise, and direct bank transfer in most major currencies. The full list is confirmed in your written quote.

If a job genuinely cannot be completed, you owe nothing. Refunds are issued promptly via the same channel you paid through.

Privacy During Remote Sessions

During screen-share, we see only what is on your screen at the time. We do not download, copy, or browse your personal files, photos, messages, contacts or accounts. Screen-share is visual only — we cannot reach into your device through it.

Where ADB or Fastboot access is required, we limit commands strictly to what is needed to diagnose and complete the agreed job. We will tell you what each significant command does before running it, and you can stop the session at any time.

We do not retain your device data after the job is finished. Any temporary files (firmware images, log dumps, recovery output) are deleted from our workshop machines once the job is closed, unless you specifically ask us to keep a backup for re-delivery.

See our full Privacy Policy for details on how we handle information collected during enquiries and service.

Contact for Disputes

If anything is unclear or you want to dispute a charge or outcome, contact us first — most concerns are resolved within a single chat. Reach us on WhatsApp at +880 1748 788939, on Telegram at @DroidRooter, or by email at hello@droidrooter.com.

We aim to respond to disputes within one business day and to resolve any reasonable complaint within seven days. These Terms do not limit any consumer-protection rights you have under the laws of your country of residence.